Bethan Mitchell
Service Designer, Graphic Designer, Illustrator, Educator
About
Bethan holds a Masters in Service Design from the Royal College of Art and is passionate about enabling user centred design practices in organisations through embedded mentoring and education.
After starting her career at Snook, where she lead multiple projects aimed at equipping charities and public services to use User Centred Design tools and practices. She moved in house to work for Barnardo’s, splitting her time between the design of residential care services and leading a charity wide innovation training scheme.
She is currently at Innovation Unit and focussing her time on the co-design of community mental health initiatives and values led children’s care services.
Bethan is also an accomplished illustrator and graphic designer. Having originally trained in Visual Communication at Central Saint Martins, she now maintains a freelance practice. Her clients including The Bishop of London, Macmillan Cancer Support and JoyCorps.
Bethan is proudly Neurodivergent and teaches on the benefits of embracing diversity within design, with special focus on Dyslexia. She has delivered training for studios and educational institutions including Snook, DesignIt and Loughborough University.
Experience
Innovation Unit
Service Design Consultant | 2024–present
Currently working to promote values led approaches to Children’s Social Care and leading the co-design of community mental health services.
Barnardo’s
Service Designer | 2022–2024
Embedded within a national programme focussed on the provision of Residential Care Services for children and young people. Additionally, leading the design of a charity wide training opportunity focussed on fostering a culture of innovation within Barnardo’s.
Snook
Service Designer | 2018–2022
Worked on a diverse range of projects with public, private and charitable sector clients. Performing the roles of design researcher, service designer and design educator. Line manager to junior designers and facilitator of whole company workshops and training.
Government Digital Service
Service Design Intern | 2017
The UK government’s first Design intern. Responsible for the development of service maps, user needs and prototypes within a multidisciplinary team.
Annoushka Jewellery
Graphic Designer | 2014–2016
Responsible for both conceptual development and realisation of projects. Practice included the design of marketing materials for print and web
Trustee
Ivy Street Family Centre | 2021–present
Holding specific responsibility for Service Design and Marketing. Recently completed a rebrand and digital relaunch in preparation for a fundraising drive to raise funds for the completion of new building.
Education
The Royal College of Art
MA Service Design, 2018
Graduating with the Helen Hamlyn Award for Digital Inclusion
Central Saint Martins
BA Graphic Design, 2014
Contact
Bethan warmly welcomes enquiries about commissions and speaking opportunities.
bethanlmitchell@gmail.com
Bethan Mitchell 